Guard Group Guarantee
Guard Group has clearly defined Quality Management systems in place that quickly identify non-conforming actions. All non-conformances are recorded, corrective actions agreed and preventative action implemented within a swift timescale.
The Company recognises that the quality and success of our security service depends on establishing and meeting customer requirements from the outset. Our standards are constantly monitored through the use of clearly defined policy statements contained within our procedure manuals and each set of assignment instructions. These manuals and instructions act as the instrument of authority to all company employees in the execution of their duties. Guard Group is dedicated to providing professional security solutions for all its clients and places particular emphasis on a personalised approach.
At Guard Group we firmly believe in Customer Service. All our Security Supervisors receive training on the Institute of Leadership and Management Courses in order to develop their motivational and man management skills. We also provide Customer Service Training with NVQ opportunities as well as Apprenticeships in Security.
We specialise in the provision of professional security personnel to local and national customers across all sectors throughout the UK. Our Officers are at the front line and represent both Guard Group and our customers, which is why we invest so much in them through training and management support. They are encouraged to excel in their positions and, as a result, are well motivated, not just to deliver service excellence, but also to establish a positive association with our customer.
At Guard Group, we realise that if the client's requirements are ever to be met, or even surpassed, then communication between Guard Group and our clients is essential. By promoting the spirit of partnership through regular client liaison meetings, we ensure that every concern and query is dealt with and our service is constantly being updated in line with our client's demands. Also, the use of Security Officer Evaluation and Customer Service Feedback documents (part of our Customer Site Pack) as well as service level agreement criteria; aids our company in measuring assessment standards. As a result, both parties can evaluate the efficiency of the service.
Continuous service improvement is something we constantly look to achieve through common sense and recognised quality procedures. Guard Group believes in forming a unique bond with our clients which will lead to a long-term beneficial 'partnership'.
Guard Group operates a transparent pricing system. This pricing process allows the Client to budget accordingly. The open pricing policy ensures a greater understanding of the service components we provide and makes dialogue regarding costs a more fluid process.